YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Automatic compensation is available to customers of BT, EE, Hyperoptic, Plusnet, Sky, TalkTalk, Utility Warehouse, Vodafone, Zen Internet, and Virgin Media. You can also see your order's progress when you track your BT Business order online. Xbox Game Pass Ultimate on BT 1. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. 5cm in size. Great all round service from BT and Sky. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Re: Activation Date/BT already a nightmare. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. You should be able to. Blue Light. Get 3 months free broadband. To check your mobile signal status, use the EE coverage and network checker. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. LukeH2022. Plusnet charges £49. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Payment by Direct Debit. Ensure that your BT Business Broadband service activation date has passed. I work with the guys who manage the activation journey, so should be able to find what's going on. Activation Day - Still no internet or dial tone. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. . So I assumed that the problem had been fixed. There have been a number of recent posts about this, which are still unresolved. Black Friday deal. This may look like those shown below , or something similar. Came online to check my bt account to see what it was saying and. Here's how to sign in on your BT TV device (e. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. On 17/06 BT support team told me that there is a glitch in the orde. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. The letter also stated that "Your broa. . We moved from Sky to BT after they failed to. Thanks for confirming the process you're following. I am without a landline and broadband for the. During this time, it's your legal right to cancel for free, for any reason. Pay monthly phones; Pay as you go phones; Apple. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. BT Activation issues; Options. How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. BT customer service, truly dreadful. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. Sky told BT the number had been reallocated - migration denied. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. com & Community; Broadband. Didn't happen. Broadband Extras & Apps from BT. Your options. Option 2. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. so there was no issues there… now all there was to do was wait for it to be activated. I've just got of the phone to customer support having been told that there was a 'problem. Home phone including Digital Voice; BT Mobile; Email. Welcome to this user forum for BT Retail phone and broadband customers. The service we agree to give you is the facility to make and receive phone calls or video calls using a suitable broadband connection in the United Kingdom. With BT Service Status you can check your BT Broadband, Landline or TV is working. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. Planned date: 23 Oct; Actual date: 28 Oct (although I didn't see anything change from my end on 28 Oct). Log in to My BT. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Get help with BT Fibre Broadband. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Hi all, I am posting here as my last resort. I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. Just signed up to Infinity coming over from Sky regular Broadband. Go to MyBT and log in using your BT ID and Password. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. Find out call charges and balance. Enter your BT ID username (it's usually your email address). I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. How to switch broadband. In certain situations, the start of your broadband service may not occur. I tried activating it on-line. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. How to install your broadband, fix connection issues, improve your speed and more. Pay monthly phones; Pay as you go phones; Apple; Samsung Galaxy. 99 for a new landline, but it’s free if you already have one. . The phone number will not show on the checker as it does not come over copper. . com & Community; Broadband. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Hi there, I was due to have my infinity broadband activated today (25th Jan). This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. . You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Options. . Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. Come Tuesday morning, my phone line was working and had been swapped but the smart. To sign in on your BT TV device, follow the steps below. 5 days x £5 = £25. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. . Raise a fault. Activation date given 15th December. Changed my broadband over from Sky to BT, sky worked fine. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. BT are supposed to activate my home broadband on 15/06 . If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. Annual price changes and terms apply. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. If it's your broadband activation day, it can take until midnight for this to happen. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. Had 4 people from Sky say the same response: "wow this is really unusual". You should have the BT Smart hub 2. BT. Registered: 21-04-2017. Advanced Digital Home Phones. If your activation or start date is delayed, we'll let you know by text, email, or phone. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. You might see an "Activate discovery+" at that point. . If not, select the Manage button for TV and Sport (if you see it). Activation has not worked. Follow our simple step-by-step instructions to get your problem sorted. I got confirmation from both BT and Sky that my phone line and broadband woul. 20-02-2023 04:51 PM. The situation described above is what recently. 99 delivery charge. To activate your card, you must complete the registration process online. Check the black cable with the grey connectors on the end is. Changed my broadband over from Sky to BT, sky worked fine. LouiseHere are some answers to help you. A master socket is the main socket for the phone line in your home, not an extension socket. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. I live in Hawksworth just in the outskirts of horsforth. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Check BT Broadband service status. Community; Community;. 5m ethernet cable we’ll send out with your box. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. We'll call in 2 days with an update (no phone call) - x15 at least. If you like a post, or want to say thanks for a. . BT Home Hub 4 and 5. BT add on. Connect to our 4G mobile network for browsing, streaming and downloading. . Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. . Set up your BT internet in 8 simple steps. . Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. It wouldn't allow it suggesting the SIM wasn't valid. I ordered BT fibre broadband to my new address on 5/7/23. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. I have been with BT for less than 1 month. £30 an appointment – If you can get QuickStart but choose not to. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. I moved into a property mid May, and ordered phone and broadband with Zen. My TV. Since then there has been a series of problems including routing errors, cable work. . com and include your BT ID and BT account number in the email. Re: Broadband Service Activation Query. Once completed, a member of the team will be happy to look into this for you. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. . I got confirmation from both BT and Sky that my phone line and broadband woul. Set up your BT internet in 8 simple steps. Re: Activating TNT sports on BT. No upfront costs. I called bt again and was promised it would be on by midnight on the 22nd. to dept. . Go to solution. He gives me a router to take home and I cancel with BT. To find out which speed is right for you, see our Cheap Broadband guide. Hi All Did someone have problems with broadband activation? I switch to BT last week, they promised me it will be no gap with service. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. 99 per month for months4-24 24 month contract. 24 month contract. Business; Find a store Network Status Checker Mobile Mobile PhonesBusiness; Find a store Network Status Checker Mobile Mobile PhonesCancelling your broadband agreement in your cooling-off period. Offer ends 07/12/23. The best way to ha. I waited a few days and still not. . The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. It’s your call. That is where your problem started. My original order was cancelled for no reason. Provided the commissioning test passes, you will be told that your service is now active. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Shortly afterwards i received the reward card and it stated on there to await the activation code. This is a small network termination point. More options. Stream eye-opening documentaries, must-see reality, and exclusive Originals. . Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. My activation date was the by midnight on the 21st but never happened. Signed up 2 weeks ago and activa. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. We’ve spent hours on the phone and ea. Track your order and delivery. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. . I was promised speeds between 10 and 17Mbps so still in spec and no complaint. You may need to use the. So I though. . Once your broadband is up and running, just go to My BT and log in with your My BT details. Broadband activation issue. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. My broadband and phone was supposed to activate 4th April. happened to a few people. Ask the BT Community. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Home phone including Digital Voice; BT. We’ve spent hours on the phone and ea. Still no help; Options. Hello, Me and mother currently have not recieved internet for an entire month. I spoke to. Or there might be a problem with your broadband. Hello Louise_E Many thanks for the stock reply. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. BT outages reported in the last 24 hours. Great. Check if there are any temporary issues that are affecting service near you. . I hope the issue is resolved shortly. Get help to fix your dropping broadband connection. Not able to tell me what the issue is or when it will be fixed. Home phone including Digital Voice. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. No. I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. Call backs ar. #1. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Activation day. it should be done any time up to midnight (been saying this since 16th). On 17/06 BT support team told me that there is a glitch in the orde. This might happen because your BT Broadband is new, and your service isn't live yet. They have no clue about my order until I called them on 15/06. I've just got of the phone to customer support having been told that there was a 'problem. Connecting to broadband for the first time. Make a. I have been trying to activate the BTsports app since it was launched without success. Internet is currently two days late. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. That was the 14/03. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). It's time. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. Thank you for any help. Enter postcode to see availability. He gives me a router to take home and I cancel with BT. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. TNT Sports on Sky TV with BT broadband. I have un-installed and re-installed the software 5 times in various different ways but. I ordered BT fibre broadband to my new address on 5/7/23. . BT Sport on TV, Online player or App. They have a large number of electronic components which can fail. 2. Hi all, I have a new build property. . BT are supposed to activate my home broadband on 15/06 . I ordered broadband at the end of June with an activation date of July 11. Open discovery+ and choose Sign In. We moved from Sky to BT after they failed to activate our broadband. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. - we're still waiting to activate your broadband. You must activate your card within the period advised by the party who provided you with your card. Received TV box, hub and told that phone line was active. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. UK BT or EE subscribers only. You can also watch Prime Video on thousands of eligible devices, such as. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. Activation Day - Still no internet or dial tone. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. Ask the BT Community. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. If your broadband speed falls below the promised minimum broadband speed, the provider has one month to sort this out – if it fails to do this, you’re allowed to leave your contract, penalty-free. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. Sounds very odd, e. Announcements, Guides & Community Updates; The Lounge; BT. He gives me a rout. Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used. I'm sorry if you're having problems setting up the BT Sport on your EE service. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. com & Community; Broadband. With BT Service Status you can check your BT Broadband, Landline or TV is working. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. Our network reaches over 99% of the UK, so we've got you covered. 2. If not, select the Manage button for TV and Sport (if you see it). It means we can do a better job for you and the nation, both now and in the future. Done all the recommended steps as they say the problem is. My activation date was Friday 28th (yesterday). A master socket is the main socket for the phone line in your home, not an extension socket. Subscribe to this Topic's RSS Feed;. Order 13th Auguest for a line install and act. With fibre all the way to your home, no copper cables. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. I have tried to order Broadband only connection from BT. Cue several months of waiting. Dep. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. nothing on Thursday. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. I called bt again and was promised it would be on by midnight on the 22nd. YouView from BT. . This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. OR. Step 1. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Broadband Activation Issues. I was watching a Twitch stream at the time it went down. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. My activation date was yesterday. . 3. This was closely followed by Stockon-on-Tees, with a download speed of 166. 5cm in size. Technician: No extra cost – If QuickStart’s unavailable. if you have a broadband package that will include phone line so are you being charge by BT & SKY for your landline. Average speed* 67Mbps. Annual price changes and terms apply. g. My phone line activated as expected, but not the broadband. We’ll tell you how we’ll activate. That increase. BT Fibre broadband / Broadband Activation Issues; Options. Thanks, Viki. Once you have activated your BT ID, you'll be able to see your bills, usage, products and extras online. One email in the morning to confirm that im being connected. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. Enter postcode to see availability. It may take a few minutes for the lights to settle. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. According to this post by their community manager: Xbox Game Pass Ultimate on BT Broadband - BT. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. Activation was set to be on the 19th.